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Three Practical Steps to Gain Business Buy-In for Innovation

From a Liability to a Valuable Asset

The biggest hurdle for every innovation leader is getting the buy-in from the business to invest in their initiatives. Fighting for more resources to fund the programs you want to build can be very frustrating, often leading to unnecessary tension between innovation teams and the business side.

However, this situation isn't set in stone. I will outline below a simple approach that can transform innovation from a liability (cost-center) to a valuable asset(demonstrating tangible ROI).

Let's make this practical.

The solution I'm about to share is effective regardless of your team's size or maturity —whether you're flying solo in innovation or part of a larger, well-established department.

Align to business goals

The onus is on you to understand the business objectives, not the other way around. Take the time to learn what the business aims to achieve and clearly articulate how your innovation efforts will support these goals.

At Design Sprint Academy, we've created a goal-setting workshop tailored for this purpose. We're offering it to any innovation team willing to provide us feedback (indeed, we're practicing what we preach). Access it here.

Show, don’t tell.

Talk is cheap. Instead of convincing stakeholders, show them tangible proof of success. Demonstrate value with proofs of concept that customers are excited about.

Here, the design sprint shines. It's customer-focused, efficient, and fast —delivering tangible results in less than a week. Its flexibility means it's applicable to virtually any challenge, from digital products to internal processes, services, digital transformation, AI adoption, or customer experience improvements.

Small wins

Instead of a big bang breakthrough in a distant future, aim for ongoing small wins . That will build momentum and trust, paving the way for larger innovations down the line.

One of the teams we work with planned 15 design sprints for 2024. So, every month, the business sees at least one tangible prototype and hears customer feedback.

Reflect on your discussions with stakeholders. How many revolved around an actual solution to a real problem, supported by genuine customer feedback, looking at real data from testing as concrete evidence of success?

Trust me, it fundamentally changes the conversation.

In summary:

  1. Involve your stakeholders in a 2-hour goal-setting workshop.

  2. Use design sprints to prototype and test solutions to problems they care about.

  3. Cadence is key. Strive for one prototype each month.

P.S. When you're ready, here's how we can help:

#1. Collaborate on a Design Sprint

Let's do a design sprint together to showcase the speed and effectiveness of innovation to your business. Partnering with us ensures your design sprint adheres to best practices and yields valuable outcomes. Schedule a call to explore which of your projects is the best candidate for a design sprint.

#2. Access Our Insights and Learnings

We regularly share our expertise and insights at no cost through various events, both online and in-person. To stay informed about our upcoming events, follow us on LinkedIn.

Expert Corner

In this newsletter, we also want to introduce something new. Our work across various organizations allows us to encounter highly knowledgeable and experienced individuals with valuable insights to share.

One such expert is Christine Davey, Director of Product Operations at The App Lab. With extensive experience in product, digital transformation, and innovation, she reveals one of the biggest opportunities many teams still miss.

Customer is key. Unfortunately, this is still a missed opportunity. In my years working across various organisations, I've noticed a common thread: either a stark absence of customer data or an overwhelming amount of it, yet without actionable insights. It's like having a map with no legend – how do you navigate?

Here are four ideas that will bridge that gap:

Prioritise the customer - allocate regular time each week to understand your customer – beyond surface-level interactions.

Find the balance - yes, business needs are critical, technology is important, but they shouldn't overshadow customer insights to identify opportunities.

Embrace data – this is crucial for when executive management asks for metrics and measurable outcomes, communicating in a language they understand.

Know your baseline. This could involve implementing a customer satisfaction measure like a Net Promoter Score (NPS), engaging in focus groups, or utilising product analytics tools to gain insights into customer behaviour. Without this foundational understanding, validating and advancing innovative ideas becomes significantly more challenging.

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